Help and FAQs

Find support contacts, service guidance, and answers to common questions. Scam alert guidance is included below within the FAQs.

Phone Support

0800-000-KAYI (0800-000-5294), Monday to Friday, 8:00 AM - 5:00 PM.

Email Support

Send account or service requests to help@kayi.africa.

Digital Access

Use web.kayi.africa for account access, transaction checks, and service requests.

Frequently asked questions

How do I open a Kayi account?

You can start from the Kayi app/web channel and complete onboarding with the required KYC information.

Where can I find transaction charges?

Applicable service charges are disclosed during transactions and through official Kayi communication channels.

Do you support business and merchant services?

Yes. Kayi supports business accounts, transfers, collections, and merchant services including POS support.

Scam alert: Does Kayi ask for OTP, PIN, or password?

No. Kayi will never ask for your OTP, PIN, password, or full card details through phone calls, SMS, social media, or chat. Do not share these with anyone.

Scam alert: What should I do if I receive a suspicious message?

Do not click unknown links or share sensitive information. Report the incident immediately via official Kayi support channels.