1. Introduction
At Kayi App, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our banking and financial services.
2. Information We Collect
We collect several types of information.
- Personal information: full name, date of birth, contact information, government-issued identification documents, bank account details, financial information, employment and income information, and biometric data where applicable for authentication.
- Transaction information: transaction and transfer details, investment activities and portfolio information, loan applications and repayment history, and cryptocurrency transactions.
- Technical information: device information, IP addresses, browser type, operating system, app usage patterns and analytics, and location data where you have provided consent.
3. How We Use Your Information
We use your information to operate and improve our services responsibly.
- Provide and maintain our financial services.
- Process transactions and manage your accounts.
- Verify your identity and prevent fraud.
- Comply with legal and regulatory requirements.
- Improve our services and develop new features.
- Communicate with you about your account and services.
- Provide customer support.
- Send marketing communications where you have consented.
4. Data Sharing and Disclosure
We may share your information where necessary to run the service, complete transactions, or meet legal obligations. We do not sell your personal information to third parties.
- Service providers that help us operate our services.
- Financial institutions such as banks and payment processors involved in transactions.
- Regulatory bodies, government agencies, and regulators where required by law.
- Business partners such as insurance providers and investment platforms.
- Legal disclosures needed to comply with obligations or protect our rights.
5. Data Security
We implement industry-standard security measures to protect your information.
- Encryption of data in transit and at rest.
- Multi-factor authentication.
- Regular security audits and monitoring.
- Secure data storage facilities.
- Employee training on data protection.
6. Your Rights
You have rights in relation to your personal information, subject to applicable law.
- Access your personal information.
- Correct inaccurate or incomplete data.
- Request deletion of your data, subject to legal requirements.
- Object to processing of your information.
- Request data portability.
- Withdraw consent for marketing communications.
- Lodge a complaint with a data protection authority.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Financial records are typically retained for at least 7 years as required by Nigerian banking regulations.
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized services. You can control cookie preferences through your browser settings.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by email or through our app. Your continued use of our services after such modifications constitutes acceptance of the updated policy.
12. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us.
Email: help@kayi.africa | Phone: 0800-000-KAYI (0800-000-5294) | Address: 61, Maganda Road, Kano, Nigeria